FAQS
PartyRok is a professional party rental company based in the Mississauga, Canada serving Greater Toronto area including Brampton, Toronto, Oakville, Burlington, Mississauga, Ajax, Scarborough and surround areas.
We have been helping make your events and birthday party entertaining by renting mascots and party equipment since 2011. Our mission is to provide you with the highest quality of service and products to make your event a success. We are dedicated to providing our customers with a memorable experience that they will cherish for a lifetime.
Contact us today to learn more about our services and how we can help you make your next event a success!
Our mascots are all-fit on size and will fit anyone roughly from 5 ft to 6 ft in height.
In order to maintain a safe and clean environment for our guests, all of our mascots are regularly cleaned and sanitized. We take pride in providing a fun and safe experience for everyone, and that includes ensuring that our mascots are clean and free of any potential contaminants. Our regular cleaning and sanitizing procedures help to keep our mascots looking their best while also protecting the health of our guests. Thanks for your question – we hope you have a great time at our next event!
Setting up one of our inflatable or jumping castles takes only a few minutes, and the fun can begin immediately thereafter.
Indeed, they are user-friendly and come with easy-to-follow instructions. We also provide online videos that will have instructions to set up and operate these machines.
We understand that plans can change. If you need to cancel your order, we ask that you do so at least 72 hours before your event to receive a full refund. For cancellations made less than 72 hours before the event, we provide a 50% refund. Unfortunately, we cannot offer refunds for cancellations made less than 24 hours before the event.
We recommend booking as far in advance as possible to ensure availability, especially for larger events or during peak seasons. However, we strive to accommodate last-minute bookings based on availability.
We serve a wide area. To confirm whether we deliver to your specific location, please contact our customer service with your exact address.